Privacy Policy

Last updated: July 7, 2026

This Privacy Policy explains how the Law Offices of Lorraine M. Medeiros, Esq., LLC ("the Firm," "we," "us," or "our") collects, uses, and protects information when you visit our website, submit our contact form, call our office, exchange text messages (SMS) with us, or use our web chat assistant. By using our website or communicating with us through these channels, you agree to the practices described in this policy.

No Attorney-Client Relationship

Visiting our website, submitting our contact form, texting our office, or chatting with our virtual assistant does not create an attorney-client relationship. An attorney-client relationship is only formed when the Firm expressly agrees to represent you, typically through a signed engagement letter. Please do not send confidential or sensitive information through these channels until an attorney-client relationship has been established.

Information We Collect

We may collect the following types of information depending on how you interact with us:

Contact form submissions: your name, email address, phone number, and the message or subject you provide.
Phone calls: your phone number, call recordings or transcripts (where applicable), and information you share with our staff or virtual assistant during the call.
Text messages (SMS): your mobile phone number and the content of messages exchanged with our office, including appointment reminders and follow-up communications.
Web chat: information you provide to our virtual assistant, such as your name, contact details, and the nature of your inquiry.
Website usage data: standard analytics information such as pages visited and general browsing behavior, collected through analytics tools.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule consultations;
Send appointment reminders and follow-up communications related to your inquiry or matter;
Communicate with current and prospective clients by phone, SMS, or web chat;
Maintain internal records and improve our client service; and
Comply with applicable legal and ethical obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information collected in connection with our SMS program (such as your mobile number and consent to receive messages) is used solely to communicate with you about your inquiry or matter and is not sold, rented, or shared with third parties for marketing purposes.

We do not sell your personal information. We may share information with trusted service providers who help us operate our practice (such as telephony, scheduling, or IT service providers), and only to the extent necessary for them to perform services on our behalf. We may also disclose information if required by law, court order, or to protect the rights, property, or safety of the Firm or others.

Data Retention

We retain contact form submissions, call records, SMS communications, and web chat transcripts for as long as reasonably necessary to respond to your inquiry, manage any resulting representation, and comply with our recordkeeping and professional responsibility obligations. Records related to an active or closed client matter may be retained longer in accordance with applicable rules governing attorney recordkeeping.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of receiving text messages from our office at any time by replying STOP to any message. You may request help by replying HELP. You may also contact us using the information below to ask questions about the information we hold or to request that it be corrected or deleted, subject to our legal and professional obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Please review this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Law Offices of Lorraine M. Medeiros, Esq., LLC
56 Ferry Street, Suite 1
Newark, NJ 07105
Phone: 973-589-1785
Email: info@lorrainemedeiroslaw.com